Returns & Complaints Policy

Your satisfaction is our priority. If the product you received is damaged, wrong or does not meet your expectations, contact us and we will find a solution.

Complaint period

You can file a complaint within 14 days of receiving your parcel. Products should be in their original packaging, undamaged and, if possible, unopened.

Damaged or wrong parcel

If your parcel arrives damaged or you receive the wrong product, please take a photo and contact us right away. We will replace the product or refund you.

How to file a complaint

1. Write to [email protected] or call +389 33 271 666.
2. Include your order number and briefly describe the problem.
3. We will reply as soon as possible with return instructions.

Refunds

After we receive and inspect the product, the refund is issued using the original payment method.